You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then receive the full order amount including shipping costs credited. Only the costs for returning from you home to the shop are for your own account. These costs are approximately 6.95 per package, for the exact rates consult the website of your carrier. If you exercise your right of withdrawal, the product with all accessories and - if reasonably possible - in its original condition and packaging will be returned to the trader. To exercise this right, please contact us at info@amstelsoftware.com. We will then refund the order amount due within 14 days after notification of your return if the product has already been received in good order.

Exclusion of the right of withdrawal

The entrepreneur can exclude the following products and services from the right of withdrawal, but only if the entrepreneur has clearly stated this in the offer, at least in time for the conclusion of the contract:

1. Products or services whose price is subject to fluctuations in the financial market over which the entrepreneur has no influence and which may occur within the withdrawal period;

2. Agreements that have been concluded during a public auction. A public auction is understood to mean a method of sale in which products, digital content and/or services are offered by the entrepreneur to the consumer who is personally present or is given the opportunity to be personally present at the auction, under the supervision of an auctioneer, and in which the successful bidder is obliged to purchase the products, digital content and/or services;

3. Service agreements, after full performance of the service, but only if:

a. the execution has started with the consumer's explicit prior consent; and

b. the consumer has declared that he loses his right of withdrawal as soon as the entrepreneur has fully performed the contract;

4. Package holidays as referred to in Section 7:500 of the Dutch Civil Code and contracts for the carriage of passengers;

5. Service agreements for the provision of accommodation, if the agreement provides for a specific date or period of performance and other than for residential purposes, goods transport, car rental services and catering;

6. Agreements relating to leisure activities, if the agreement provides for a specific date or period of performance thereof;

7. Products manufactured to the consumer's specifications, which are not prefabricated and which are manufactured on the basis of an individual choice or decision of the consumer, or which are clearly intended for a particular person;

8. Products that deteriorate quickly or have a limited shelf life;

9. Sealed products which, for reasons of health protection or hygiene, are not suitable for return and whose seals have been broken after delivery;

10. Products which, by their nature, are irrevocably mixed with other products after delivery;

11. Alcoholic beverages the price of which was agreed upon when the agreement was concluded, but the delivery of which can only take place after 30 days, and the actual value of which depends on fluctuations in the market over which the entrepreneur has no influence;

12. Sealed audio, video recordings and computer software, the seal of which has been broken after delivery;

13. Newspapers, periodicals or magazines, with the exception of subscriptions to them;

14. The delivery of digital content other than on a material carrier, but only if:

a. the performance has commenced with the consumer's express prior consent; and

b. the consumer has declared that he thereby loses his right of withdrawal.

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