It can always happen that something doesn't go quite as planned. We recommend you to complaints (about products and / or services) first by e-mail to or via the contact form. 

We will process your complaint within a maximum of 4 working days.

From 15 February 2016, consumers in the EU will also be able to complain about the OS platform of the European Commission. This ODR platform is available at to find.

If your complaint has not yet been dealt with elsewhere, you may request your submit a complaint about the Platform of the European Union.

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